Refund Policy

Sift Unlimited is billed as a single payment of $3 every three months (that is $1 per month), and it renews automatically at that price until you cancel. Each payment gives you three months of access to fit scoring, saved matches and CV reading.

Changing your mind

If you subscribe and decide it is not for you, contact us within 7 days of the charge and we will refund it in full, provided you have not used the matching or CV features in that period. After that, a paid period is not refundable simply because you no longer need it — but you can cancel so it does not renew.

Cancelling

You can cancel at any time. Cancelling stops the next payment and your access runs to the end of the period you have already paid for. We do not charge cancellation fees, and we do not refund the unused part of a period unless section 4 applies.

An employer ad account is a one-off $2 payment that lets you publish job ads in the Sift catalogue. If you have not published a live ad yet, contact us within 7 days of the payment and we will refund it in full. Once an ad is live, the payment is not refundable, but you can close individual ads at any time at no cost.

• If we charged you twice for the same period, or you were charged after cancelling, we refund that charge in full.
• If someone used your card without your permission, tell us and your bank straight away — we refund any charge we confirm was not yours.
• If the fit scoring does not work for a significant part of a paid period, we will fix it, extend your access, or refund the affected period — your choice.
• Nothing in this policy limits the guarantees you have under the Australian Consumer Law.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy or our terms excludes, restricts or modifies those guarantees.

If a service we supply fails to be as described, is not fit for its purpose, or is not delivered with due care and skill, you are entitled to a remedy — a refund, a repeat supply, or compensation for a reduction in value — depending on whether the failure is major. Where the problem is major you may cancel and receive a refund for the unused portion. To request a remedy under these guarantees, contact us using the details in section 6.

1. 1.Send us a message through our contact form from the email address on your account.
2. 2.Include the date and amount of the charge, and what went wrong or why you are cancelling. If you have a Stripe receipt, its reference helps us find the payment faster.
3. 3.We reply within 5 business days and tell you whether the refund is approved. Approved refunds are sent back to the original card through Stripe, usually within 5 to 10 business days depending on your bank.

Refunds are always returned to the original payment method. We cannot send a refund to a different card or account.

If anything here is unclear, or you think a charge is wrong, contact us through the contact form before raising it with your bank — most billing problems can be sorted out the same week.